Microsoft
Microsoft Cloud Support Associate Professional Certificate
Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

 Microsoft

Instructor: Microsoft

11,433 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(278 reviews)

Beginner level

Recommended experience

4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(278 reviews)

Beginner level

Recommended experience

4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

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Taught in English

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Professional Certificate - 12 course series

Introduction to Computers

Introduction to Computers

Course 117 hours

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Operating Systems
Category: Data Storage
Category: Computer Hardware
Category: Computer Systems
Category: Business Software
Category: Servers
Category: Business Systems
Category: Cybersecurity
Category: Technical Consulting
Category: Technical Support
Category: Artificial Intelligence
Category: Computer Architecture
Category: System Configuration
Category: Enterprise Security
Category: Generative AI
Category: System Support
Category: Information Technology

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Cloud Computing
Category: TCP/IP
Category: Network Security
Category: Microsoft Azure
Category: Firewall
Category: Virtual Machines
Category: Artificial Intelligence
Category: Servers
Category: Computer Networking
Category: Network Architecture
Category: Network Monitoring
Category: Network Protocols

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Firewall
Category: Data Storage
Category: Data Security
Category: Computer Security
Category: Encryption
Category: Role-Based Access Control (RBAC)
Category: Authentications
Category: Computer Hardware
Category: Security Controls
Category: System Configuration
Category: Data Management
Category: Software Installation
Category: Application Security
Category: Cybersecurity
Category: Information Technology
Category: Identity and Access Management
Category: Information Assurance
Category: Hardening
Category: Data Storage Technologies
 Cybersecurity and Privacy

Cybersecurity and Privacy

Course 417 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Network Security
Category: Encryption
Category: Cloud Computing
Category: Multi-Factor Authentication
Category: Virtual Private Networks (VPN)
Category: Security Strategy
Category: Cloud Computing Architecture
Category: Information Privacy
Category: Network Performance Management
Category: Cloud Security
Category: Identity and Access Management
Category: Cybersecurity
Category: Authentications
Category: Network Monitoring
The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

Course 517 hours

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Microsoft Teams
Category: Microsoft Excel
Category: Microsoft Outlook
Category: Microsoft Word
Category: Microsoft 365
Category: Automation
Category: Microsoft PowerPoint
Category: Data Security
Category: Endpoint Security
Category: Collaborative Software
Category: Business Technologies
Category: Team Oriented
Category: Productivity Software
Category: Microsoft Power Automate/Flow
Category: Business Solutions
Category: Enterprise Application Management
Category: Business Software
Category: Calendar Management
Category: Document Management

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Microsoft Azure
Category: Infrastructure as Code (IaC)
Category: Cloud Computing
Category: Cloud Management
Category: Virtual Machines
Category: Cloud Security
Category: Generative AI
Category: Cloud Computing Architecture
Category: Artificial Intelligence
Category: System Monitoring
Category: Scalability
Azure Cloud Services

Azure Cloud Services

Course 818 hours

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Network Security
Category: Role-Based Access Control (RBAC)
Category: Cloud Infrastructure
Category: Cloud Security
Category: Scalability
Category: Application Deployment
Category: Microsoft Azure
Category: Network Routing
Category: Load Balancing
Category: Security Information and Event Management (SIEM)
Category: Virtual Machines
Category: Virtual Local Area Network (VLAN)
Category: Kubernetes
Category: Identity and Access Management
Category: Cloud Computing
Category: Network Architecture

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Role-Based Access Control (RBAC)
Category: Network Security
Category: Identity and Access Management
Category: Windows PowerShell
Category: Network Performance Management
Category: Load Balancing
Category: Command-Line Interface
Category: Azure Active Directory
Category: Microsoft Azure
Category: Network Architecture
Category: Virtual Private Networks (VPN)
Category: Hybrid Cloud Computing
Category: Infrastructure as Code (IaC)
Azure Network Configuration

Azure Network Configuration

Course 1017 hours

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Network Security
Category: Cloud Storage
Category: Cloud Security
Category: Load Balancing
Category: Virtual Machines
Category: Data Storage
Category: System Configuration
Category: Cloud Computing Architecture
Category: Infrastructure Architecture
Category: Scalability
Category: Performance Tuning
Category: Network Administration
Category: Microsoft Azure

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Microsoft Azure
Category: Query Languages
Category: Virtual Machines
Category: Application Performance Management
Category: Event Monitoring
Category: Resource Management
Category: Real Time Data
Category: System Monitoring
Category: Continuous Monitoring

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Cloud Security
Category: Disaster Recovery
Category: Data Security
Category: Microsoft Azure
Category: Patch Management
Category: Microsoft Copilot
Category: Cloud Computing
Category: Virtual Machines
Category: Generative AI
Category: Configuration Management
Category: Systems Administration
Category: Cloud Management
Category: Scripting
Category: Cloud Storage
Category: IT Automation
Category: Continuous Monitoring
Category: Technical Support and Services
Category: Information Technology Operations
Category: File Management

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Instructor

 Microsoft
238 Courses1,701,436 learners

Offered by

Microsoft

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2024 - 8/1/2025)